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Email

You verify a domain you own, add a sender on it, and Entrig delivers through its own infrastructure.

What you’ll need

  • A domain (or subdomain) you control, e.g. mail.yourapp.com
  • Access to add a DNS record for that domain (most registrars let you do this from their dashboard)

Configure

  1. Open Settings → Domains

    From the Entrig dashboard, go to Settings → Domains, and click Add a sending domain.

  2. Enter your domain

    Enter the domain or subdomain you’ll send from, e.g. mail.yourapp.com. Click Add domain.

  3. Add the DNS record

    Entrig generates a DKIM key for your domain and gives you a single TXT record to add at your DNS provider. Add it, then click Check status in the Domains list. Verification usually completes within minutes, but DNS propagation can take longer.

  4. Add a sender

    Once the domain shows Verified, go to Settings → Notification Channels, find the Email section, and click + Add sender. Pick the verified domain, set the part before the @ (e.g. notifications), and optionally a From name and reply-to address. Save.

Troubleshooting

Domain stuck on “Pending”

Cause: The DKIM TXT record hasn’t propagated yet, or it wasn’t added exactly as shown.

Fix: Double check the record name and value match exactly what Entrig gave you (no extra quotes or trailing characters), then click Check status again. DNS changes can take up to 48 hours to propagate, though most resolve much sooner.

Can’t delete a domain

Cause: One or more senders still reference it.

Fix: Reassign or delete those senders first, then delete the domain.

Emails aren’t sending

Cause: The sender’s domain isn’t verified yet. Entrig skips sends from an unverified domain rather than failing silently or rerouting them.

Fix: Check the domain’s status under Domains, and check the notification’s delivery log in Activity for the skip reason.